About the Role

We are looking for a dynamic and hands-on Associate – Product Operations to support the adoption and execution of our digital products across ALLEN’s offline centers. You’ll work on the frontlines with faculty, administrators, and students—facilitating training, managing rollouts, capturing feedback, and ensuring smooth day-to-day product operations.

This is a contractual role, ideal for individuals who enjoy working in fast-paced, real-world environments and want to gain valuable experience at the intersection of education and technology.

Key Responsibilities

Product Rollout & Adoption

• Support the implementation and adoption of product features at learning centers

• Coordinate UAT (User Acceptance Testing) and on-ground feedback collection

• Assist with content uploads and ensure readiness for feature launches

Stakeholder Coordination

• Act as a liaison between central product teams and center-level stakeholders

• Help center staff navigate tools and troubleshoot basic product issues

• Maintain clear documentation and status updates on rollout activities

Training & Onboarding

• Assist in conducting onboarding sessions for faculty and admin teams

• Share and explain usage guides, SOPs, and training materials

• Support product refresher sessions and feature update walkthroughs

Product Support

• Respond to product-related queries from users on-ground

• Triage issues and escalate technical concerns to relevant teams

• Help monitor app reviews, user feedback, and flag key insights

Reporting & Feedback

• Track usage metrics and operational KPIs across assigned centers

• Capture qualitative feedback from users and compile insights for product improvement

• Contribute to post-rollout reports and improvement recommendations

Requirements

• 1–3 years of experience in field operations, implementation, or support roles

• Strong communication and interpersonal skills

• Proactive and detail-oriented with an execution-first mindset

• Comfortable using tech tools and learning new platforms

• Proficient with G-Suite and basic reporting (Excel/Sheets)

• Willingness to travel across cities and centers

Nice to Have

• Prior experience in EdTech, training, or support roles

• Exposure to product tools, testing, or content management workflows

Why Join Us

• Work at the intersection of technology and education transformation

• Learn from a high-impact, high-ownership team

• Gain on-ground exposure and firsthand experience in product operations

• Play a key role in shaping how thousands of students experience learning