About the Role

We’re looking for a Product Operations Specialist (Contractual) to bring our digital products to life at ALLEN’s offline centers. You’ll be the crucial link between product development and on-ground implementation—owning execution, adoption, training, stakeholder engagement, and feedback loops.

This is a contractual field-first role for someone who thrives in real-world environments, takes ownership of outcomes, and enjoys solving problems hands-on.

Key Responsibilities

Product Rollout & Adoption

• Drive product adoption and usage aligned with key metrics

• Act as the on-ground representative of the product team—educating and empowering users

Training & Enablement

• Onboard and train admin staff on tools and operational workflows

• Train and support faculty on learning and practice features

Execution & Coordination

• Execute operational tasks when needed

• Collaborate with center heads and staff to troubleshoot and streamline workflows

• Implement SOPs to ensure consistent execution across centers

• Maintain clear communication with central product and ops teams

Feedback & Pilot Programs

• Gather qualitative feedback from students, faculty, and staff

• Run pilots for new features and initiatives

• Suggest and implement improvements to scale product-led processes

Audits & Reporting

• Conduct regular audits to ensure alignment with digital workflows

• Track operational metrics, identify gaps, and drive resolution

Requirements

• 2–4 years in operations, field execution, or program management

• Strong ownership mindset—hands-on, resourceful, and solution-driven

• Excellent communication and relationship-building skills

• Quick learner, especially with tech tools and workflows

• Proficient with G-Suite, Excel, and operational reporting

• Willing to travel frequently across cities and centers

Nice to Have

• Prior experience in EdTech, training, or support roles

• Exposure to product tools, testing, or content management workflows

Why Join Us

• Work at the intersection of technology and education transformation

• Learn from a high-impact, high-ownership team

• Gain on-ground exposure and firsthand experience in product operations

• Play a key role in shaping how thousands of students experience learning