Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment. Building on ALLEN Career’s three decades of success, Allen Digital is where innovation meets tradition. We've  embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar.

We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one-size-fits-all approach. Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all.

Process Name: Case Management
Location: Jaipur
Industry Type: Education
Employment Type: Full-Time, Permanent
Work Timing: Day shift (1 rotational week off)

Job Description:
The Level 2 Executive will be responsible for handling escalated cases, providing advanced support, and ensuring the efficient resolution of complex issues. The role requires a deep understanding of case management processes, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Manage escalated cases and provide comprehensive support for timely and effective resolutions.
• Leverage SAAS-based case management platforms and systems with advanced technical proficiency.
• Conduct detailed case reviews to ensure accuracy, compliance, and adherence to protocols.
• Collaborate with various teams to resolve complex issues and contribute to continuous improvement initiatives.

Required Candidate Profile:

• Minimum of 1-2 years of experience in a Level 2 or similar role within a case management system.
• Excellent written and verbal communication skills.
• Strong ability to work collaboratively with cross-functional teams.
• Familiarity with the Education Industry and case management best practices.

Educational Qualifications:

• UG: Any Graduate
• PG: Any Postgraduate
• Others: Proficiency in MS OFFICE Suite